RETURN POLICY OF SOLVEEAZE
Welcome to Solveeaze! We want you to love your MicroGlow Eye Patches. If you're not completely satisfied, here's our return and refund policy.
🕐 Return Period
You have 30 days from the date of receiving your order to request a return.
✅ Return Conditions
- Items must be unopened and unused with the seal intact
- Individual packaging must remain sealed (due to hygiene standards for skincare products)
- Products must be in their original condition with all packaging intact
- Opened or used patches cannot be returned for health and safety reasons
Note: Due to the nature of skincare products, we cannot accept returns of opened items.
📧 How to Request a Return
Send an email to support@solveeaze.com with:
- Your order number
- The item you wish to return
- Reason for return
📦 Shipping Costs
- Return shipping costs are at your own expense
- Please use a trackable shipping method
- ⚠️ Our return facility is located in China, which means return shipping costs may be higher than domestic rates
💰 Refund Policy
Refund Processing Time Once we have received and inspected your return, your refund will be processed within 7 business days.
Refund Method Refunds will be issued through the same payment method used for the original purchase, unless otherwise agreed.
Refund Amount
- The refunded amount includes only the price of the returned item
- Shipping costs are non-refundable, unless stated otherwise
Haven't received your refund yet? If you haven't received your refund after 7 business days, please contact us at support@solveeaze.com for assistance.
❌ Cancellation Policy
Cancellation Period You may cancel your order before it has been shipped. Please contact us as soon as possible if you wish to cancel.
How to Cancel an Order Send an email to support@solveeaze.com with:
- Your order number
- Reason for cancellation
Cancellation After Shipment Once your order has been shipped, it can no longer be canceled.
📍 Return Address
All returns must be sent to our warehouse in China. The return shipping costs are the customer's responsibility.
⚠️ Once you've registered your return by email, you'll receive the specific return address.
⚠️ Please make sure your package is securely packed and shipped with a tracking number. Returns without a tracking number will not be accepted.
Once we receive your return, we'll process it as quickly as possible.
💜 Customer Satisfaction Guarantee
We stand behind the quality of our MicroGlow Eye Patches. If you experience any issues with your order, please reach out to us at support@solveeaze.com—we're here to help!
Key updates:
- ✅ Changed product-specific conditions (unopened/sealed for hygiene)
- ✅ Added hygiene/safety reasoning for skincare
- ✅ Kept all important info bolded
- ✅ Added customer satisfaction section at end
- ✅ Maintained professional but friendly tone